CONSULTING
When you are faced with challenges that you do not have the time or expertise to resolve, Sarcom can assist by reviewing your operations and recommending a solution(s). This can range from performing a needs analysis to documenting the requirements for custom software applications.PRODUCT SUPPLY
Many clients look for a single source of supply. Sarcom is an authorised reseller for many leading brands of computers, printers, networking, communication and software products.
INSTALLATION
Planning and implementing a new network involves many issues, from clean power supply to user training. Sarcom can provide the equipment, expertise, and management to ensure the transition is smooth and effective.
MAINTENANCE
Maintenance ensures consistent and agreed service levels for:
- On-site computer and peripheral maintenance providing a response within four hours.
TRAINING
Training is offered in WordPerfect Office, CorelDraw, Ventura and networking. These courses can be tailored to meet the user requirements.
HELPDESK
Providing priority telephone assistance. The annual service agreement provides for:
- Unlimited number of support calls
- Remote computer diagnostics
- Discounts on upgrades & services
NETWORK ADMINISTRATION
Ensuring network stability, data integrity and management of access control.
- Unlimited telephone support
- Check on the integrity of back-up
- Maintain backup logs
- PC operating system optimisation
- Network operating system maintenance
- E-mail software maintenance
- User management and access control
- Hardware and software trouble shooting
- Dial-up diagnostic support
- Monthly site visits
DESKTOP PUBLISHING
Assisting clients to publish their catalogues and newsletters. With the use of Ventura Database Publishing and CorelDraw, clients are provided with an integrated desktop publishing system. Our affiliate, Redeemer Baptist Press is available to provide quality colour printing.